Sometimes you will need to temporarily disable your firewall and antivirus to let it go through properly. This will allow the Activation process to proceed as quickly as possible. Thank you for contacting Roxio Technical SupportĪctivation is best completed while your computer is connected to the internet. Solution2: Roxio finally mailed me a response, here it is: They solved the problem by ScreenSharing, and this somehow improved my connection to the Roxio servers through Dell's servers. ALthough I'm not totally clear about this. They explained the problem as a 'weak internet connectivity' and specifically Roxio's servers as being particularly weak. Other users with this same problem on this forum seem to have given up. Roxio would seem to have ceased service for this software, and dell redirects me to Roxio. Not that this would solve my problem anyway because DELL didn't send me an activation Key, And to boot I'm not sure how the activation code differs from the installation key. Which would appear to be the solution to my problem, however the final step, to submit my activation code online: It points to a page at for the solution this link however is dead. And I have found a page buried amongst Dell's support website about this issue. Roxio will not return my emails about this. There is though, as I said, a serial# on the Roxio Install CD envelope, it doesn't appear to be a key though. To repeat myslef: There is no key that matches the key required for installation to be found amongst the documentation that came with the computer. when i re-install it asks for the key, though it is automatically filled in.

I've tried reinstalling the software twice, but here's the rub: There is infact a serial # on the ROxio Install CD envelope however it does not correspond to the serial number required for installation. The laptop came with this software already installed and on a disc as well.

Roxio vhs to dvd invalid product key